PLEASE READ

DELIVERIES

DELIVERY CHARGES

0 - 6 Miles £2.75 Please email your postcode to us and we will email a personalised delivery code.

ALL OTHER AREAS £5.50

NEW CUSTOMERS - Please contact us BEFORE placing an order so we can check that we deliver to your area.

Our delivery areas are Kent, Sussex, SE London, parts of Surrey.

If you are not going to be home on your delivery day please could you advise us in the comments box of a safe place where you would like your order to be left, please also include a telephone number.

We provide an estimated one hour delivery slot which we send out via text message the day prior to your delivery, we will do our best to deliver within your given time slot but occasionally due to reasons beyond our control your delivery could arrive earlier or later than expected. Please provide us with a telephone number so we can update you of any changes.

ORDERS

Orders need to be placed by 17:00 hrs two working days prior to delivery to your area, orders placed after 17:00 hrs two days prior will automatically be placed for the next available delivery to your area.

 

CANCELLED ORDERS

All cancelled orders are subject to Worldpay charges on repayment.

PAYMENTS

We accept both debit and credit card payments via our online store in conjunction with our PSP - Worldpay, we do not accept Cash on Delivery.

COLLECTIONS

We are not a shop but do have some collection slots, we require two full working days notice for all collections. Please put your collection day and time in the "add to note" box on the check out page. We do not accept Cash on Collection.

REWARD CARD (Terms & Conditions)

  • The reward card is for collection customers only

  • When you spend £20.00 or more you will receive a stamp

  • Once you have 5 stamps, you will receive a discount code to get £5.00 off your next order - a stamp will not be issued this time

  • Card cannot be replaced if lost

  • Card cannot be used for previous purchases - we do not back date stamps

  • Card must be presented at time of collection

  • Not to be used in conjunction with any other offer

Collections Times:

Monday, Wednesday & Friday: 10.00 - 11.30am

Saturday:   10:00 - 11:30 am  

RETURNS

Due to hygiene reasons we are unable to accept the return of or the exchange of any food unless they are unfit for purpose or deemed unsafe in any way. If you have an issue with any of our products please contact us at info@hattiesraw4dogs.co.uk

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